Returns & Exchanges Policy

Returns Within Mexico

We accept returns within 5 days of the delivery date. The item must be returned unused and in its original packaging, including the dust bag.

Return requests must be submitted within those 3 days, and the item must arrive back to us within 10 days of the purchase date.

A $150 MXN handling fee applies and will be deducted from your ref

Exchanges Within Mexico

We offer exchanges for another style, color, or size within the same 10-day period, subject to availability.

If the item you would like is not available, the order will be processed as a return.

How to Request a Return or Exchange

Email us at shop.maroniatelier@gmail.com with your order number, the item you would like to return or exchange, and the reason for your request. We’ll confirm the next steps with you by email.

International Orders

We operate from Mexico. Due to the cost involved in physically returning a product from outside the country, we do not accept physical returns or exchanges for international orders — all international sales are final.

The only exception is a confirmed manufacturing defect (see Damaged or Defective Items below). In such cases, a refund may be issued without requiring the item to be returned, subject to review and photographic documentation.

Change of mind, choosing the wrong size, or any reason other than a confirmed manufacturing defect does not qualify for a refund on international orders, as there is no physical return for us to inspect.

We do not offer international exchanges under any circumstances.

Damaged or Defective Items

If your item arrives damaged or has a defect, please contact us within 5 business days of delivery, including: Your order number, clear photos or video of the complete item (front, back, and interior), a close-up of the area in question.

We cannot review a claim without this information.

Our bags are made using semi-handcrafted processes and traditional, non-automated machinery. Because of this, each piece may have slight variations in size or stitching compared to another of the same style. This is a natural part of being made by people rather than on an automated production line and falls within a reasonable tolerance.

Natural variations in the leather, which are part of its character, are also not considered defects.

What This Policy Does Not Cover

We do not accept returns or exchanges for items marked as “final sale” (such as limited editions), used items, or items returned without their original packaging.

Shipping costs are non-refundable.

Refund Processing Times

Once we receive and inspect your return, we’ll process the refund to your original payment method.

It may take 5–10 business days for the refund to appear, depending on your bank.